Effective date: October 15th, 2026 · Last updated: October 15th, 2026
This Privacy Policy explains how Relosys, Inc. ("Relosys," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with:
LaborNet, our platform connecting moving laborers ("Laborers") with van lines, agents, drivers, and other moving companies ("Members");Tagdd+, our inventory and shipment tracking platform, including Tagdd+ Movers, Tagdd+ Storage, and Tagdd+ Home; and
our websites, including relosys.com, labornetapp.com, and tagdd.io,
together with related apps, portals, and communications (the "Services"). Capitalized terms not defined here have the meanings in our Terms of Service.
When we act on behalf of a business. When a moving or storage company uses Tagdd+ to record inventory, photos, and shipment information about its own customers, we process that information on the company's behalf as its service provider. If you are a customer of a moving or storage company, that company's privacy policy governs its use of your information, and you should direct privacy requests to that company. We will assist it in responding.
Background check information. Background checks for LaborNet are prepared by an independent consumer reporting agency and are also governed by the Fair Credit Reporting Act. See Section 4.
Notice at collection. This Privacy Policy serves as our notice at collection under California law. The categories of personal information we collect, the purposes for which we use them, whether we sell or share them, and how long we keep them are described in Sections 1, 2, 3, and 8.
1. Information We Collect
1.1 All Users
Identifiers and contact information: name, email address, phone number, mailing address, username, and account ID.
Account and transaction information: login credentials, settings, subscription and purchase records. Purchases through the Apple App Store or Google Play are processed by Apple or Google; we receive confirmation of the transaction but not your full payment card number.
Communications: messages, support requests, and, if you consent, recordings and transcripts of calls with us or our automated or AI voice agents.
Device and usage information: device identifiers, IP address, operating system, app version, crash logs, pages and features used, and dates and times of use.
1.2 LaborNet Laborers
Identity information: date of birth, Social Security number (if you choose a check that uses it), government ID type and number, driver's license or commercial driver's license information, and images of your government ID.
Identity verification data: live photos (selfies) and, with your consent, biometric information derived from your face for comparison with your ID photo. See Section 5.
Background check information: your background check report and related records from our Screening Provider, including criminal history information where permitted by law, the result of our eligibility review, and your CID and Snapshot CID status and history.
Work profile: profile photo, skills, availability, job history on LaborNet, endorsements, and messages with Members.
Location information: precise location from your device when you use location-based features, such as local job matching and jobsite check-in or verification, if you allow it in your device settings.
1.3 LaborNet Members
Business name, contact details, and information about authorized users.
Certifications and acknowledgments you complete, such as the permissible purpose certification and acknowledgment of the Notice to Users of Consumer Reports.
Jobs you post, Laborers you engage or invite, endorsements you give, messages, and Gift purchases.
1.4 Tagdd+ Customers and Their Users
Business and user account information, including drivers, crew members, and warehouse staff.
Shipment and inventory information: item descriptions, photos and video (which may show the inside of a home and people present), condition notes, tag and barcode identifiers, RFID, NFC, and Bluetooth scan events, and signatures.
Shipper information provided by the Customer, such as name, contact information, and origin and destination addresses.
Location information: the location of tracking devices, vehicles, shipments, and users' devices while using location features.
1.5 Tagdd+ Home Users
Your household inventory, item photos, descriptions, values you enter, home address, and any movers or others you share your inventory with.
1.6 Website Visitors
Information you submit through forms, including demo booking and contact requests.
Cookie and analytics data, described in Section 7.
1.7 Sensitive Personal Information
Some information we collect is considered sensitive under certain state laws: Social Security number, driver's license, and government ID numbers; precise geolocation; biometric information; account login credentials; and criminal history information contained in background checks. We use sensitive personal information only to provide the Services you request, verify identity, perform background checks and eligibility review, prevent fraud and protect safety and security, and comply with law, and not to infer characteristics about you.
1.8 Sources
We collect personal information from you; from Members and Customers (for example, when a Member invites you or a Customer records a shipment); from our Screening Provider and identity verification provider; from our GPS tracking partner; from app stores and payment processors; from analytics providers; and from your devices when you use the Services.
2. How We Use Information
We use personal information to:
Provide the Services, including creating and managing accounts, matching Laborers with jobs, scheduling, messaging, inventory and shipment tracking, and processing purchases and Gifts;
Verify identity, including at signup and on jobsites;
Order background checks and make CID eligibility decisions, including issuing, renewing, and ending CIDs and Snapshot CIDs, and sending required notices;
Share CID status with Members as you direct;
Communicate with you, including account, transactional, and legal notices, job alerts, verification codes, support, and, with your consent, marketing;
Secure and protect the Services, our users, and the public, including detecting and preventing fraud, identity theft, and misuse;
Improve and develop the Services, including analyzing usage and training and improving AI features using de-identified or aggregated data where practical;
Comply with law, respond to legal process, enforce our Terms, and establish or defend legal claims; and
for any other purpose we describe when we collect the information, with your consent.
2.1 AI and Automated Decision-Making
We use automated tools, including AI, to compare ID photos with live photos, recognize and describe inventory items, match Laborers with jobs, and transcribe calls. A Screening Provider may compare background check results against Relosys's written eligibility criteria to assist our review. CID eligibility decisions are made by Relosys, and you may ask that a person review any eligibility decision by contacting privacy@relosys.com. Before any adverse eligibility decision, you will receive the notices and opportunity to respond described in our Terms of Service and Section 4. Where state law gives you the right to opt out of, or to receive information about, automated decision-making, you may exercise it as described in Section 10.
3. How We Disclose Information
3.1 At Your Direction
CID status. If you are a Laborer and authorize it, we share your name, photo, CID number, CID status, and background check completion date with Members you work for, apply to, or choose to share with. Members see only whether your CID is "Active" or "Not cleared to work," never the reason. We do not share your background check report with Members except as required by law or with your separate written authorization.
Profiles and endorsements. Information you choose to display, such as endorsements, is shared with Members who view your profile.
Tagdd+ Home. Your inventory is shared with movers, insurers, or others you choose.
Disclosures you direct are not a "sale" of personal information.
3.2 Service Providers
We disclose personal information to companies that perform services for us under contracts that limit their use of it to providing those services, including:
our background screening provider (a consumer reporting agency);
our identity verification provider;
GPS and tracking providers;
cloud hosting, database, and storage providers;
messaging, email, voice, and AI providers that help us send communications and operate features;
payment processors and app stores; and
analytics, customer support, and security providers.
3.3 Members, Customers, and Gift Purchasers
When a Member engages you through LaborNet, the Member receives the job-related information needed to schedule and work with you.
When a Customer uses Tagdd+, its authorized users can access its Customer Data, including information you record while working for it.
If someone purchases a Gift for you, they see only whether you hold an active CID that you have chosen to share with them. They do not receive your background check report, results, or eligibility determination.
3.4 Other Disclosures
Subsidiaries: to Relosys subsidiaries, which must follow this Privacy Policy. We do not disclose personal information to other affiliated companies for their own purposes.
Legal and safety: to comply with law, subpoenas, court orders, or government requests; to enforce our Terms; and to protect the rights, property, or safety of Relosys, our users, or others.
Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to this Privacy Policy.
With your consent: for any other purpose with your consent.
3.5 No Sale
We do not sell personal information, and we do not sell or share personal information of anyone we know to be under 16. We do not share personal information for cross-context behavioral advertising except as described in Section 7, where you can opt out. We never sell or share background check information, biometric information, or mobile numbers and text messaging consent.
4. Background Check Information
LaborNet background checks are prepared by an independent consumer reporting agency (currently JD Palatine, LLC, dba JDP) only after you receive a standalone disclosure and give your written authorization. Background check information is also governed by the Fair Credit Reporting Act ("FCRA") and state consumer reporting laws, which give you rights including:
the right to receive a copy of your report and a summary of your rights before any adverse eligibility decision based on it;
the right to obtain a free copy of your file from the consumer reporting agency and to dispute inaccurate or incomplete information directly with it; and
the right to have your report used only for permissible purposes.
We use background check information only to make CID eligibility decisions, send required notices, maintain required records, respond to disputes and legal claims, and comply with law. We keep reports and related records in restricted-access systems available only to personnel who need them. To the extent background check information is regulated by the FCRA, certain state privacy laws, including the California Consumer Privacy Act, may not apply to it, but we protect it as sensitive personal information regardless.
To request a copy of your report or dispute its contents, contact the consumer reporting agency listed in your background check disclosure. You may also contact us at privacy@relosys.com.
5. Biometric Information Policy
This Section is Relosys's publicly available written policy for biometric identifiers and biometric information (together, "Biometric Data"), including under the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and the Washington biometric identifier law.
What we collect. When you verify your identity on LaborNet, our identity verification provider may create a mathematical representation of your facial geometry from your live photo and your ID photo to determine whether they match.
Purpose. We use Biometric Data only to verify your identity at signup and on jobsites, and to detect and prevent fraud and identity theft. We do not use it for any other purpose.
Consent. We will not collect, capture, or obtain your Biometric Data unless you first receive this notice, including the specific purpose and length of time it will be kept, and give your written (including electronic) consent in the App. If you do not consent, you may ask to verify your identity another way by contacting support@relosys.com, although some features may take longer.
Disclosure. We disclose Biometric Data only to our identity verification provider, which processes it on our behalf under a contract requiring it to follow this policy, or as required by law, subpoena, or warrant. We never sell, lease, trade, or otherwise profit from Biometric Data.
Retention and destruction. We, and our identity verification provider, permanently destroy Biometric Data on the earliest of: (a) when the purpose for collecting it has been satisfied, such as when you close your LaborNet account; (b) one year after your last interaction with LaborNet; or (c) three years after your last interaction with Relosys. Biometric Data is never kept longer than permitted by applicable law.
Security. We store, transmit, and protect Biometric Data using a reasonable standard of care for our industry, in a manner that is the same as or more protective than how we protect other confidential and sensitive information.
Questions. Contact privacy@relosys.com about this policy or to request deletion of your Biometric Data.
6. Communications
Text messages. If you opt in, we send text messages as described in our Terms of Service, including verification codes, job alerts, status updates, and, with separate consent, promotional messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.
Calls. With your consent, we and our service providers may call you using automated systems or AI voice agents. Calls may be recorded and transcribed, and we will tell you at the start of any recorded call. We use recordings and transcripts to provide the Services, for quality and training, and to keep records.
Email. You can unsubscribe from marketing emails using the link in any marketing email. You will continue to receive account, transactional, and legal emails while your account is active.
Push notifications. You can turn off push notifications in your device settings.
Invitations. If a LaborNet user asks us to invite you, we will use the contact information they provide to send the invitation and no more than one reminder. You can opt out of further invitations by replying STOP or using the link in the message.
7. Cookies, Analytics, and Advertising
Our Websites use cookies, pixels, and similar technologies to operate the sites, remember preferences, understand how visitors use them, and measure the effectiveness of our marketing. Some of these technologies are provided by third parties, such as analytics and advertising platforms, which may collect information about your activity on our Websites and other sites over time.
Our mobile apps do not use third-party advertising trackers, and we do not use background check, biometric, precise location, or other sensitive information for advertising.
Your choices.
Opt out of sharing for targeted advertising by using the "Your Privacy Choices" link on our Websites.
Global Privacy Control. We honor Global Privacy Control browser signals as a request to opt out of sale and sharing for targeted advertising for that browser.
Cookie settings. You can block or delete cookies in your browser settings, though some features may not work.
Do Not Track. Because there is no common standard for "Do Not Track" signals other than Global Privacy Control, we do not respond to them.
8. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, and dispute-resolution requirements. Our standard retention periods are:
Category | Retention period |
|---|
Account and profile information | While your account is active, plus 2 years |
Background check reports, disclosures, authorizations, and eligibility and adverse action records | 5 years after the report date, or longer if needed for a pending dispute, claim, or legal hold |
CID and Snapshot CID status history | 5 years after the CID ends |
Identity verification images (ID photos and selfies) | Until verification is complete and any fraud review is closed, and no longer than 1 year |
Biometric Data | As described in Section 5 |
Precise location data | 90 days, unless part of a job, shipment, or verification record |
Call recordings and transcripts | 1 year |
Messages and endorsements | While your account is active, plus 2 years |
Tagdd+ Customer Data | For the Customer's subscription, plus 30 days, then deleted or de-identified as described in our Terms of Service |
Tagdd+ Home inventory | While your account is active |
Purchase and transaction records | 7 years |
Website analytics data | 26 months |
When retention periods end, we delete or de-identify personal information, except that copies may remain in secure backups until they are overwritten in the ordinary course.
9. Security, Children, and Your Choices
9.1 Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest for sensitive information, role-based access controls, and contractual security requirements for our service providers. No system is completely secure, and we cannot guarantee the security of information. If we learn of a security incident affecting your personal information, we will notify you as required by law. You are responsible for keeping your login credentials confidential.
9.2 Children
The Services are not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it. Contact privacy@relosys.com if you believe we have collected information from a minor.
9.3 Your Choices
Profile and account: review and update your information in your account settings.
CID sharing: change which Members can see your CID status, or withdraw your sharing authorization, in the LaborNet app.
Location: turn off location access in your device settings. Some features, such as jobsite verification and local job matching, may not work without it.
Communications: see Section 6.
Account deletion: delete your account in the app or by emailing privacy@relosys.com. We will delete or de-identify your information except where we must keep it to comply with law, including background check records we are required to retain, resolve disputes, or enforce our agreements.
9.4 California "Shine the Light"
We do not disclose personal information to third parties for their own direct marketing purposes.
10. State Privacy Rights
10.1 Your Rights
Depending on where you live, you may have the right to:
Know and access the personal information we have collected about you, including the categories, sources, purposes, and recipients, and receive a portable copy;
Correct inaccurate personal information;
Delete personal information, subject to legal exceptions;
Opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, and profiling in furtherance of decisions with legal or similarly significant effects;
Limit the use of sensitive personal information to permitted purposes (we already limit our use as described in Section 1.7);
Access information about, and opt out of, automated decision-making technology, where state law provides that right; and
Not be discriminated against for exercising these rights.
These rights apply to residents of California and other states with comprehensive privacy laws, as provided by those laws. Some rights may not apply to information regulated by the FCRA or processed on behalf of a Tagdd+ Customer.
10.2 How to Make a Request
Email privacy@relosys.com, call 858-379-1238, or use the privacy request form on our Websites. We will verify your identity by matching information you provide with information we hold, and may ask for additional information. Requests made through your logged-in account are treated as verified for that account's information. An authorized agent may submit a request on your behalf with proof of your signed permission, and we may ask you to verify your identity directly. We will respond within 45 days, or the period required by law, and will explain if we need more time.
10.3 Appeals
If we deny your request, you may appeal by emailing privacy@relosys.com with the subject line "Privacy Request Appeal" within 60 days of our decision. We will respond within the period required by law. If your appeal is denied, you may contact your state attorney general.
10.4 California Disclosures
In the past 12 months, we have collected the categories of personal information listed in Section 1, from the sources listed in Section 1.8, for the purposes listed in Section 2. We disclosed them for business purposes as follows:
Category | Disclosed to |
|---|
Identifiers and contact information | Service providers; Members and Customers as described in Section 3; subsidiaries |
Government ID numbers and images, date of birth, SSN | Screening provider; identity verification provider |
Biometric information | Identity verification provider |
Background check information | Screening provider; disclosed to you; not disclosed to Members except as required by law or with your separate authorization |
CID status | Members, at your direction |
Precise geolocation | Service providers; Members and Customers as needed for jobs, verification, and shipments |
Commercial information (purchases, Gifts, subscriptions) | Payment processors and app stores; Gift purchasers as described in Section 3.3 |
Internet and device activity | Service providers; analytics and advertising providers (Websites only) |
Professional information (work history, endorsements) | Members, at your direction |
Audio and electronic information (call recordings, photos) | Service providers; Tagdd+ Customers for their own Customer Data |
We have not sold personal information. We may have shared internet and device activity from our Websites for cross-context behavioral advertising, which you can opt out of as described in Section 7. We do not have actual knowledge of selling or sharing personal information of consumers under 16.
11. Changes and Contact
11.1 Changes
We may update this Privacy Policy from time to time. If we make a material change, we will notify you by email or in-app notice before it takes effect, and update the "Last updated" date above. If a change would let us use personal information we already hold in a materially different way, we will ask for your consent where required by law.
11.2 Contact
Relosys, Inc. 5608 Eastgate Drive, San Diego, CA 92121 Email: privacy@relosys.com Phone: 858-379-1238
